Terms & Conditions
At ProxOnline, we aim to maintain transparency, trust, and professionalism in all our services. These Terms & Conditions outline the rules, responsibilities, and guidelines for working with our company.
By engaging with our services, the client agrees to the terms stated below
1. Company Information
- Company Name: ProxOnline
- Owner / CEO: Zubair Akter Khanzada
- Location: Hyderabad, Pakistan
- Service Type: Web Development & Digital Solutions
2. Services Scope
We provide professional digital services including:
- PHP & Laravel Website Development
- WordPress Development
- Shopify Development
- E-commerce Solutions
- SEO Services
- Custom Web Applications
👉 Note: We only provide development services. Domain and hosting are the client’s responsibility unless agreed otherwise.
3. Project Confirmation
- Every project begins after clear requirement discussion and agreement
- Pricing and delivery timeline are finalized before starting work
- Once confirmed, the project is assigned to the development team
4. Payment Terms
- Payments are generally collected after project completion
- In some cases, partial advance payment may be accepted
- All payments must be made only to the official account of the
-
CEO:
Zubair Akhter Khanzada - No developer or team member is authorized to collect payments individually
5. Client Responsibilities
Clients must:
- Provide accurate project requirements
- Share necessary access (domain, hosting, etc.)
- Communicate only through official channels
- Avoid sharing sensitive information outside official groups
6. Development Process
- Project work starts immediately after confirmation
- A dedicated team is assigned (Developer + Monitoring + Admin)
- Updates are shared regularly in official
- WhatsApp group Client feedback is considered during development
7. Delivery Policy
- Standard delivery time is 1–2 days for basic projects
- Complex projects may take longer depending on requirements
- Delivery timelines may vary based on workload or project complexity
- We always aim for fast and high-quality delivery
8. Revisions & Changes
- Minor revisions are included during development phase
- Major changes after approval may be charged separately
- All changes must be requested through official channels
9. Team & Work Policy
- Our team includes permanent and freelance developers
- Each project is assigned based on skill and availability
- Misconduct, poor communication, or incomplete work may result in termination
- The company reserves the right to remove any team member at any time with reason
10. Client Safety & Security
- Clients are protected from fraud and scams
- No developer is allowed to request personal payments
- All communication must remain within official company channels
- ProxOnline is not responsible for losses due to unofficial communication
11. Limitation of Liability
- We are not responsible for issues caused by third-party services (hosting, domain, etc.)
- Any damage caused by unauthorized access or external communication is not our responsibility
12. Refund Policy
- Payments made after successful delivery are non-refundable
- Refunds (if any) are only considered in special cases and at company discretion
13. Support Policy
- Basic support is provided after project completion
- Long-term maintenance can be arranged separately
- Support requests must be made through official channels
14. Communication Rules
- All communication must remain in official WhatsApp groups or email
- No private deals with developers are allowed
- Any issue must be reported to admin immediately
15. Agreement Acceptance
By working with ProxOnline, the client agrees to:
- All above terms and conditions
- Company policies and procedures
- Payment and communication rules
Get in Touch
If you’re looking for reliable digital services, we are here to help you build your online presence professionally.
team@proxonline.com
+92 344-4471682 (Call or Message)
Office Address
Regional Office Welcon Chemicals (Pvt.) Ltd., Plot B-33 Near JS Bank Fatay Chowk Hyderabad